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IT Services Data Entry Technician


WAYNE PA 19087

This entry-level position would be primarily responsible for entering, updating and maintaining customer and community member data with 100% accuracy and in a timely manner. This position would also be responsible for maintaining customer and community distribution lists, generating reports and assisting with the coordination of the service request line.
Data Entry: Enter customer and community member data into database system using tools provided. Update and maintain customer and community information as requests are received.
Phone Support: This role would respond to requests for technical assistance through the USLI Intranet, or via phone from the USLI Community and Customers. Diagnose and resolve basic technical hardware and software issues that can be resolved quickly over the phone. Advise users on appropriate actions to resolve issues quickly. Log all requests into the IT Service Request System.
Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention.
Service focused attitude and professional phone skills.
*Location:* Wayne, PA
*Team:* Information Technology Services
*Job Type:* Information Technology
*FT/PT Status:* Full Time

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