Medical Receptionist-NICU-FT Nights
Vanderbilt University Medical Center
NASHVILLE TN 37230
**JOB CODE INFORMATION:**
1. Job Code: 4470
2. Job Stream Description: Support/Technical
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.
+ Processes orders according to guidelines, follows computer downtime procedures.
+ Enters and updates information in computer system to assure current information and retrieves data accurately.
+ Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
+ Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
+ Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
+ Orders, maintains and uses supplies in a cost effective manner.
+ The responsibilities listed are a general overview of the position and additional duties may be assigned.
_CUSTOMER SERVICE (NOVICE):_ - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
_TELEPHONE SKILLS (FUNDAMENTAL AWARENESS):_ - Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
_PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS):_ - The ability to receive and record patient information.
+ Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
+ Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
+ Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
+ Team Interaction: Individually contributes to the team.
SUPPORTING COLLEAGUES (S1):
+ - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
+ - Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
+ - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S1):
+ - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
+ - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
+ - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (S1):
+ - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards Ensures continuous improvement.
+ - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
+ - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S1):
+ - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
+ - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
+ - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (S1):
+ - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
+ - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
+ - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
High School Diploma or GED and < 1 year relevant industry
**Licensure, Certification, and/or Registration (LCR):**
**Physical Requirements/Strengths needed & Physical Demands:**
+ Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
+ Occasional: Standing: Remaining on one's feet without moving.
+ Occasional: Walking: Moving about on foot.
+ Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
+ Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
+ Occasional: Push/Pull: Exerting force to move objects away from or toward.
+ Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
+ Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
+ Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
+ Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
+ Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
+ Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
+ Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
+ Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
+ Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
**Job** _Clinical Support_
**Organization:** _NICU 209137_
**Title:** _Medical Receptionist-NICU-FT Nights_
**Location:** _TN-Nashville-Monroe Carell Jr. Children's Hospital at Vanderbilt_
**Requisition ID:** _1710028_