In House Marketing Administrative Assistant
SEVIERVILLE TN 37862
The In-house Marketing Administrator reports directly to the In-house Marketing Manager. The Marketing Administrator is responsible for reporting all In-house marketing data in a timely and accurate manner.
+ Provide Marketing Manager and team with daily and weekly arrivals reports from the front desk system. Assist with the assignment of arrivals on a daily basis.
+ Research upcoming arrivals for accountability and correction on reservation codes to reflect appropriate guest type. Provide requested data/owner sheets to sales and marketing as requested by the Marketing Manager.
+ Maintain a daily and weekly tour manifest noting date and time of provided tour slots. Distribute the information to tour reception, sales and marketing leaders on site.
+ Ensure all reported arrivals and tours are accurate. Monitor Focus (RCC) and CRS match up on a daily basis. This includes clean up of any outstanding pending tours, dispositioning, canceling of tours in CRS, and submission of change requests to corporate support team when necessary.
+ Communicate and partner with tour reception to ensure accurate tour status.
+ Complete TM file by deadline on a weekly basis. The TM file is used to determine Marketing Coordinator's pay and accuracy is imperative. Complete and submit payroll commission's sheet for all Marketing Coordinators with Marketing Manager's approval.
*Depending on the size of the site and the admin team, administrative duties can vary site to site.
+ High school diploma or equivalent with 3-5 years of related experienced.
+ Excellent written and verbal communication skills with the ability to interact effectively and professionally with management colleagues, and vendors.
+ Ability to work in a fast paced environment
+ Customer service skills
+ Ability to work independently and with team members
+ Ability to multi-task and organize
+ Computers skills; Microsoft Office including Word, Excel, PowerPoint and Outlook